Summer Technology specialises in 24/7 On-site or Remote desktop and network support. Our standard helpdesk services are available 8:30 a.m. to 5:30 p.m. Monday through Friday, or for mission-critical customers with managed services contracts, we have enhanced contract service options that include 24 hour service and continuous availability.
We specialise in providing the best and fastest solutions to any computing related problems that you may experience. You can open a helpdesk ticket by going directly to our helpdesk website, by calling us, or by submitting a helpdesk request via email. Our Help Desk services are the first line of defence for your business and staff, and we use the latest in remote help desk software that allow us to support our customers by remote control.
What we do 24x7
- Critical server level support
- Virus/spyware/adware removal
- On-site computer service & repair
- Remote server and desktop support
- Network installation
- Data transfer and retrieval
- Operating system repair
- Network security
- Full-service problem diagnostics
Preventative Maintenance
For customers who are on Managed services contracts, Summer Technology offer’s preventative maintenance aimed at the prevention of breakdowns and major failures of IT infrastructure. The primary goal of preventive maintenance is to prevent the failure of systems and equipment before they actually occurs.
Preventative maintenance tasks include the following:
- Servers’ health checks (Service packs, Disk space, performance, etc.)
- Backup log check
- Event Logs check and remedy
- Servers optimisation
- Anti-Virus and Anti-Spyware systems check
- General Preventative Maintenance
- Network infrastructure audit
- Disaster Recovery plan audit – where DR is activated
