We are an IT service company located in Mulgrave providing managed IT services and ERP business systems support to a wide customer base.
About the Role:
We are looking for a Helpdesk Support Consultant to work with a like-minded team.
This role offers a fantastic opportunity to develop your technical skills in a supportive environment, with opportunities to expand your expertise across various IT disciplines like networking, security, and Microsoft 365 administration.
The applicant should be able to demonstrate the following qualities:
Excellent communication skills
- Good organisation and time management skills
- Team Player
- Fast learner
- Solid
understanding of cloud and onsite IT Support
The role is permanent full time with an immediate start.
Responsibilities
- Provide Level 1 support
- Diagnose and resolve technical issues
- Escalate complex issues to Level 2/3
- Assist in onboarding/offboarding users
- Maintain clear and accurate documentation
- Provide friendly, professional customer service
Must Have
- Applicants must hold the right to work in Australia
- Australian driver's licence and vehicle
- ICT Qualification
- Fluent English
- Highly creative and autonomous
- Customer Service Experience is desirable
Nice to have
- Knowledge of backup and disaster recovery solution
- Knowledge of ticketing systems
- Familiarity with remote support tools
- Knowledge of Microsoft cloud products
- Experience Google Suite
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
Training
Games Night
Eat & Drink
Coffee and
snacks provided.
